Return & Refund Policy
30-Day Return Window
We want you to love your Don Marcolo gear. If something is not right, you may return most items within 30 days of the delivery date for a refund or exchange.
Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Returned within 30 days of the delivery date
- In original, unworn, unwashed condition
- With all original tags still attached
- In original packaging where possible
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized or personalized items
- Items marked "Final Sale"
- Caps, beanies, and sneakers that have been worn or used
- Items returned after 30 days of delivery
Restocking Fee
We do not charge a restocking fee on any return.
How to Initiate a Return
- Email help@donmarcolo.us with your order number and reason for return
- We will send a Return Merchandise Authorization (RMA) number and instructions within 1–2 business days
- Ship the item back to our Williamsport, PA address using a trackable carrier
- Once received and inspected, we process your refund or exchange within 5–10 business days
Return Shipping Costs
Return shipping is the customer's responsibility, except when the item is defective, damaged, or we shipped the wrong product. In those cases we provide a prepaid return label at no cost to you.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.We do not charge a restocking fee on any return.
Exchanges
Need a different size or color? We are happy to process an exchange as long as the item is in stock. Contact us at help@donmarcolo.us to get started. Exchanges are not subject to a restocking fee provided the item meets the return eligibility conditions above.
Defective or Wrong Items
If you received a defective item or we sent the wrong product, contact us within 7 days of delivery. We will send a replacement at no cost to you — in most cases there is no need to return the original item.
Questions?
For return questions, email us at help@donmarcolo.us or visit our Contact page.